Operations Manager
Company: MV Transportation
Location: Miami
Posted on: May 4, 2024
Job Description:
Responsibilities
The Operations Manager is primarily responsible for but not limited
to:
- Effectively manage on-time performance and driver
availability.
- Effectively manage all call center functions.
- Effectively manage customer relations through both direct
contact and outreach programs.
- Identify, select, train and mentor location staff.
- Effectively and frequently communicate with location staff and
support team members.
- Assist in overseeing safety and training programs, plans and
processes to ensure compliance with company, contract and
regulatory requirements.
- Contributes to maintain the safety culture of the
division.
- Maintain client contact routinely to meet or exceed
expectations.
- Assist with conducting periodic departmental audits.
- Daily, weekly and monthly review of key operational
metrics.
- Implement, promote and adhere to company policies and
procedures.
- Participates in location labor and employee relations
activities.
Qualifications
Talent Requirements:
- Must have one (1) to three (3) years of management experience
in a similar sized fixed route environment.
- The ideal candidate would have experience in scheduling and
personnel management and training.
- Must be able to work independently and have strong written and
verbal skills.
- Knowledge of the contractual obligations is a must to perform
this job correctly.
- Knowledge of company policy assures that the field operator is
using consistent measures to assess a drivers' activity.
- Trapeze experience preferred.
- Experience managing fast paced environment.
- Selected candidate will submit at least three (3) references
from prior projects that demonstrate at least two (2) years of
experience with fixed route, fixed schedule, public transportation
services within the last ten (10) years. MV Transportation is
committed to a policy of Equal Employment Opportunity and will not
discriminate against an applicant or employee on the basis of race,
color, religion, creed, national origin or ancestry, sex, physical
or mental disability, veteran or military status, genetic
information or any other legally recognized protected basis under
federal, state or local laws, regulations or ordinances. - The
information collected by this application is solely to determine
suitability for employment, verify identity and maintain employment
statistics on applicants. -Where permissible under applicable state
and local law, applicants may be subject to a pre-employment drug
test and background check after receiving a conditional offer of
employment.#CB
Keywords: MV Transportation, Fountainbleau , Operations Manager, Executive , Miami, Florida
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