Customer Support Specialist

Company: Insight Global
Location: Miami
Posted on: January 14, 2026

Job Description:

Job Description Job Description Customer Support Specialist Location: Onsite – Hialeah, FL Duration: 6?month contract to hire (likely extension or conversion to FTE) Pay Rate: $21.91/hr Start Date: ASAP Interviews: One?and?done (Friday, 11am–1pm EST) About the Role A leader in Aerospace is seeking Customer Support Specialists to join their team in Hialeah, FL. This dual role combines customer service support with data management in SAP . You’ll analyze supplier and customer data related to spare parts, provisioning products, and associated services. Responsibilities include processing returned materials, resolving delivery issues, and building strong customer relationships while ensuring timely order fulfillment. Key Responsibilities Review customer purchase orders and assess requirements Process and maintain orders via Cardex (ERP) and manage customer portals Collaborate with warehouse, sales, and quality teams to resolve orders Prioritize orders based on ship dates and readiness Research and resolve order issues using ERP systems Monitor and act on open orders pending resolution Expedite and manage urgent, high?complexity orders Resolve customer claims with Accounting, QA, and other departments Support credit/rebill processes, RMA handling, and root cause analysis Assist Accounts Receivable with cash collection Track part usage and demand across contracts/programs Align with customers, sales, and planners to ensure smooth operations Requirements 3 years of experience in Customer Support or Program Management in supply chain, distribution, manufacturing, or logistics Experience with SAP/ERP systems Strong Microsoft Office/Excel skills (VLOOKUPs, Pivot Tables) Ability to manage multiple priorities in a fast?paced environment Excellent verbal and written communication skills Preferred Qualifications Aerospace industry experience Data analytics background Why Join Boeing Distribution? This is an excellent opportunity to step into a dynamic aerospace environment where your skills in customer support and data management will make a direct impact. You’ll gain hands?on experience with SAP/ERP systems, collaborate across multiple teams, and play a key role in ensuring critical parts reach customers on time. With a contract?to?hire pathway, this role offers the chance to grow into a long?term career with one of the most respected names in the industry.

Keywords: Insight Global, Fountainbleau , Customer Support Specialist, Customer Service & Call Center , Miami, Florida