Group & Transient Reservations Coordinator
Company: Marriott International, Inc
Location: Miami
Posted on: May 9, 2024
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Job Description:
Job Number 24074557
Job Category Reservations
Location The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive,
Miami, Florida, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY - Process all reservation requests, changes, and
cancellations received by phone, fax, or mail. Identify guest
reservation needs and determine appropriate room type. Verify
availability of room type and rate. Explain guarantee, special
rate, and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property
facilities/services and room accommodations. Follow sales
techniques to maximize revenue. Input and access data in
reservation system. Indicate special room reservation types (e.g.,
complimentary rooms, employee discounts, travel agent inspection
rates, and wholesale reservations) by inputting the correct code
and rate into the reservation system. Follow proper escalation
procedures when addressing guest concerns. - Follow all company
policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and
security of guests and coworkers. Welcome and acknowledge all
guests according to company standards; anticipate and address
guests' service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as
requested by Supervisors. - PREFERRED QUALIFICATIONS Education: - -
- - - - - - - - - - - - - -High school diploma or G.E.D.
equivalent. Related Work Experience: - - - No related work
experience. Supervisory Experience: - - - - -No supervisory
experience. License or Certification: - - - - - None - - -Marriott
International is an equal opportunity employer. -We believe in
hiring a diverse workforce and sustaining an inclusive,
people-first culture. -We are committed to non-discrimination on
-any -protected -basis, such as disability and veteran status, or
any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The
Ritz-Carlton Ladies and Gentlemen create experiences so exceptional
that long after a guest stays with us, the experience stays with
them. Attracting the world's top hospitality professionals who
curate lifelong memories, we believe that everyone succeeds when
they are empowered to be creative, thoughtful and compassionate. -
Every day, we set the standard for rare and special luxury service
the world over and pride ourselves on delivering excellence in the
care and comfort of our guests. - Your role will be to ensure that
the "Gold Standards" of The Ritz-Carlton are delivered graciously
and thoughtfully every day. The Gold Standards are the foundation
of The Ritz-Carlton and are what guides us each day to be better
than the next. It is this foundation and our belief that our
culture drives success by which The Ritz Carlton has earned the
reputation as a global brand leader in luxury hospitality. As part
of our team, you will learn and exemplify the Gold Standards, such
as our Employee Promise, Credo and our Service Values. And our
promise to you is that we offer the chance to be proud of the work
you do and who you work with. - In joining The Ritz-Carlton, you
join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to an amazing
global team, and become the best version of you.
Keywords: Marriott International, Inc, Fountainbleau , Group & Transient Reservations Coordinator, Other , Miami, Florida
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